FAQs
- What is your typical process for working with a new customer?
We first find out what the customer wants, what the customer is trying to accomplish. We diagnose the issue and determine the best possible way to resolve the issue. We communicate with the customer and only proceed once we have their agreement. We resolve the issue in a timely and efficient manner. We follow up to make sure the customer is completely satisfied.
- What education and/or training do you have that relates to your work?
I have certifications from Microsoft; Microsoft Certified Systems Engineer – MCSE Microsoft Certified IT Professional – MCITP Microsoft Certified Professional – MCP I have taken courses from Oracle for Database Administration I have taken courses from HP in Unix I have taken courses in Linux
- How did you get started doing this type of work?
I was in the United States Army Intelligence and it was assigned to me as an additional responsibility to maintain the computer systems.