About this pro
Services: * Virus and spyware removal: We remove all viruses, spyware, malware and rootkits on the computer. We repair any operating system issues such as boot issues, blue screens, etc. * Security and performance: We perform system updates and improve PC speed and performance, including start-up and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar clean-up and program shortcut creation. * Wireless networking: Set up, configure and secure your router; safeguard your personal information and secure your broadband signal from use by others. We configure internet, including ISP (internet service provider). We install and configure networking adapter on computers and devices such as PC, laptop, gaming console, network blu-ray/DVD player, network-enabled TV, etc. * Computer tune-up: We perform system updates and improve PC speed and performance, including start-up and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar clean-up and program shortcut creation. We also enable basic security functions, including anti-phishing and pop-up blocking activation in internet explorer. We remove unwanted programs and trial ware. We create desired user accounts (if applicable). We test and verify PC hardware and software functionality. * Computer set-up: We physically set up PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers. We organize wires and cables with your cable ties (ties not included) and install one new software application (software not included). We install one peripheral or external device (device not included). We configure your new computer to access your existing internet account and one existing e-mail account. We test your computer to make sure it is functioning properly and back up or transfer your computer data (up to 9.4g) to another medium (e.g., CD or DVD, internal or external hard drive, network-attached storage or another computer) and import the data into an installed program or location. * Email services: We connect one existing and active email account to a computer or mobile phone. We must have all necessary passwords available. Working high-speed internet connection is required. We troubleshoot an existing email account. This includes repair, configuration and updating the e-mail client. * Printer help: We set-up and configure your new printer, covering both local and network printers. We offer resolution of your printer issue to get it printing properly again. We also answer any questions you have about printer features and functions and help with wireless printers setup. * Backup: We transfer data from your computer to a storage device or medium, such as network-attached storage, an internal or external hard drive or another computer. * Data recovery: Recover your most important files such as picture files, music files, applications software-related documents. * Software install: We install software and configure it (you provide software, we install it for you). * Hardware install: Install an internal or external PC component, such as a graphics card, hard drive, optical drive, mp3 player, printer or scanner. Install any included software that is necessary for functionality on one computer. Configure the PC component for applicable use. * Technology consultation: We visit your location to design a lifestyle solution with you. We review your current devices and recommend integration options, upgrades and purchases. * In-home training: We give you training on your PC and related topics (e.g. software, basic PC skills, digital photo, digital video, digital music, etc.). We teach you how to navigate in OSX or Windows Vista review of functionality like manipulating Windows, connecting devices and common keyboard shortcuts. We offer introduction to web browser basics, an overview of any suite software included with the OS and a brief tutorial on how to use your mp3 player, burn your own CDs and copy (rip) your CD, and organize your new music library. Training services exclude teaching how to remove viruses or spyware. * Computer hardware repair: We specialize in repairing a full range of hardware-related issues, including basic repair, simple maintenance, diagnostics, upgrades, and more. * Online support: We offer virus and spyware removal, networking and internet, PC tune-up, and backup. 1.Choose a service or an online agent. 2.Connect to the agent and watch your problem being solved. 3.Relax.