I got a dual zone ductless air conditioner installed into my studio. I live in Winnetka,CA and he came all the way out from Anaheim and even gave a free estimate for the job at NO CHARGE! Installation went smoothly and in within a days work time,we had cool air!
Couple things that could be better would be communication and attention to detail. There were some timings where a time was discussed to arrive and wasn't notified that they where going to be late or even show up, until later or after the fact. That's only saying that this could be an issue with someone who's on a timeline and has to make most of their time,i on the other hand didn't have worry too much seeing as i work from home and didn't have a busy schedule.
Detail wise, the metal work for the line set covers where a little sloppy (my father is a sheet metal roofer for over 25 years) and it kind of caught my eye immediately.
Over all,they got the job done and where a very respectful and polite team of workers.