FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One month of free service when you sign up for 12 months of full service.
- What is your typical process for working with a new customer?
We start with a free on-site consultation — we come to you, look at your space, and listen to what you're envisioning. From there we put together a detailed proposal with clear scope and pricing. No surprises, no pressure. Once you're ready to move forward, we handle everything: design, permits, construction, and ongoing care if you want it. We've been doing this for 47 years and our process is built around making it easy for the homeowner.
- What education and/or training do you have that relates to your work?
Our team holds California contractor licenses and certifications through the Pool & Hot Tub Alliance (PHTA). Our service technicians are trained in water chemistry, equipment diagnostics, and safety systems. We stay current with California energy regulations, including variable speed pump requirements and Title 20 compliance. Beyond certifications, 47+ years of building pools in Napa Valley's unique terrain — hillside lots, clay soils, extreme temperature swings — is an education you can't get in a classroom.