FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer a free service call if you proceed with the repair. Pricing is clear and discussed after diagnostics, before any work is done. There are no hidden fees, and all completed repairs include a 2-month warranty.
- What is your typical process for working with a new customer?
First, I ask a few questions about the appliance and the issue. Then I schedule a convenient time, often same-day. After diagnostics, I explain the problem, repair options, and pricing before starting the repair. Most jobs are completed on the first visit.
- What education and/or training do you have that relates to your work?
I have hands-on technical training and years of field experience working with major household appliances. I stay up to date with common issues, diagnostics techniques, and manufacturer guidelines through ongoing practice and professional experience.