The Universal IT Services

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Desktop or laptop

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Introduction

We are a team of certified Network Engineers and System Administrators with a common vision to implement, optimize and support home office/ business networks along with all types of operating systems and computers. We hold more than 10 years of experience in the Information Technology industry as engineers and are dedicated to provide the best experience to our customers using the latest and greatest technologies. We provide network support services , computer support services, server support services and general IT Support services. We handle all types of small to large businesses and home offices. We provide on-site support for customers in the SoCal region and remote support to any US state. We install and maintain most of the major vendor equipments such as Cisco, Juniper, Fortinet, Arista, Ubiquiti, Netgear, Aruba, Palo Alto, Ruckus and others. We care first about guaranteed customer satisfaction. Our services are provided with a Warranty and you'll have a free of charge repair.

Overview

Hired 78 times

Background checked

6 employees

10 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

Projects and media

19 photos

Projects and media

19 photos

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

66 reviews

5

95%

4

2%

3

0%

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2%

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Read reviews that mention:

Tim W.

Jun 10, 2024

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Hired on Thumbtack

The Adel was very professional in all aspects. We will use The Universal IT again

Details: Commercial (Office) • Network setup and installation • Technology support • Router • My home, venue, etc.

Network Support Services

Lauren H.

Jan 26, 2022

Amazing IT Support experience for our business. Their engineers repaired our bad network and installed our upgraded server. We are now on a support contract with them and love their service. Amazing prices too! Thanks Universal IT

The Universal IT Services's reply

Hello Lauren, Thanks a lot for your kind words and are glad to continuously support your business! Best Regards, The Universal IT Services

Kristin L.

Jul 25, 2021

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Hired on Thumbtack

My husband and I both work from home and needed to upgrade our modem. While we are great at our respective jobs, we know nothing about technology, so I used Thumbtack to call in Adel Nassar from Universal IT Services. I had an answer to my inquiry almost immediately and he was able to come to my home the same day! Adel turned what could have been a very messy situation into a painless experience. Thanks Adel and Universal IT Services! I will definitely be using you again!

Details: Personal (Home) • Network setup and installation • Computer • My home, venue, etc.

The Universal IT Services's reply

Hello Kristin, We highly appreciate your kind words and are glad to hear that your network problems were resolved! Looking forward to assist with your future IT Support requests, Best Regards, The Universal IT Services

Network Support Services

Carole L.

Jun 12, 2021

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Hired on Thumbtack

We are so thankful to finally have a functioning internet! We struggled with our internet connection for years! It got so bad that we couldn’t even stream and watch any of our programs on Netflix etc… Adel to the rescue!!!! I can’t say enough good things about this man! He was on time, listened to our problems, resolved them and explained things simply and throughly!!!! Thank you Universal IT!!!! We will definitely be calling you back to possibly help with a speaker system in our backyard and start going towards a smart home. Thank you Adel for the excellent job and helping our family resolve our internet issues!!!

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

The Universal IT Services's reply

Hello Carole, Thanks a lot for your kind words! We are glad to hear a positive feedback from you as we always make sure to have our engineers provide the best customer experience. We’ll definitely be on your side to support with any future projects! Best Regards, The Universal IT Services Team

Network Support Services

Joon L.

May 26, 2021

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Hired on Thumbtack

A+ work! Great service and attitude from our tech Adel. Helful with after service call as well. Definitely on our top list for IT support in future.

Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.

The Universal IT Services's reply

Thanks a lot for your positive feedback Joon! We are pleased to hear that you were satisfied with our services and are looking forward to support you with all of your future IT requests! Best Regards, The Universal IT Services

Network Support Services

Credentials

Background Check

Assil Faraj

FAQs

What is your typical process for working with a new customer?
We learn about the customer's needs and current network setup that they have. A proper plan would be put in place and then we could discuss with the customer about all the options to handle his request.
What education and/or training do you have that relates to your work?
Our team has Cisco Certified Network Professional Certificates and Cisco Certified Network Associate certificates as well.
How did you get started doing this type of work?
As full time engineers we decided to work together on providing more and more services to customers who are in need of our expertise at affordable rates.

The Universal IT Services

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