- What should the customer know about your pricing (e.g., discounts, fees)?
Price is not hourly rate. Customer pays for experience. If a contractor does his job quick and seems easy, it’s because he is a professional.
- What is your typical process for working with a new customer?
Ask more questions about appliance’s problem. To get to root cause problem.
- What education and/or training do you have that relates to your work?
Mechanical Enginering degree