FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My services are billed based on the actual time it takes to complete the work — not a flat hourly minimum. Every session is handled efficiently and transparently, so you only pay for the time your issue requires. I focus on providing reliable, results-driven computer support that delivers lasting fixes, not quick patches.
- What is your typical process for working with a new customer?
I start by learning what’s going on — whether it’s an Outlook sync problem, a slow computer, or Microsoft 365 setup issue. Once I understand the problem, I connect remotely, explain what I’m doing in plain English, and walk you through what caused it so it doesn’t happen again. My goal is to make technology feel less stressful and more manageable.
- What education and/or training do you have that relates to your work?
I hold a Bachelor of Art in Computer and Video Imaging from Cogswell Polytechnical College and have over 20 years of hands-on experience providing IT support for Windows, Microsoft 365, Outlook, OneDrive, and Teams. My background combines technical troubleshooting with practical, real-world problem-solving for small businesses and professionals.