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This was the first time hiring a professional window cleaning company and I am so glad I did! My home is much brighter! Nolan was professional and thorough. I would highly recommend them and will be using them again in the future!Jun 11, 2018Verified
Duct and Vent Cleaning
I first hired Black Diamond Services to clean out my clothes dryer vent. Nolan arrived on time, was very professional and provided good information as to how the cleaning is performed. The cleaning was performed quickly and professionally. I was so impressed with the service that I made an appointment for him to clean the exterior windows of my house. I will use Black Diamond Services again.Jul 10, 2018Verified
NOLAN DID BEAUTIFUL JOB, CARPET LOOKS BRAND NEW, HE IS SO PROFESSIONAL, AND CARES DEEPLY ABOUT HIS WORK. WILL HAVE HIM DO ALL MY CARPET CLEANING AS IT IS NEEDED. BLACK DIAMOND IS WITHOUT A DOUBT A REAL KEEPER.Mar 3, 2019Verified
Everything was good except the mirrors. I think she cleaned them but they were all smeary. Maybe try a squeegee instead of cloth.Jul 23, 2018VerifiedBlack Diamond Services's reply
Thank you Barbara for giving us the opportunity to come out on Tuesday and take care of the streaks left on your mirror. I'm sorry we missed that on Friday. I hope you are now enjoying your streak free, shiny mirrors. We look forward to seeing you next month! Thanks for trusting us with the cleaning of your home!
Absolutely amazing. I had black diamond come clean my best friends house while he’s away. The house was not an easy clean it reeked and dog urine and very deep dirt stains. I was asked if they could come and take a look the same day of course I said yes. When he showed up he said he could do it on the spot and didn’t up charge me either. The quote he gave over the phone was dead on what he ended up charging me. Thank you so very much!Dec 24, 2018Verified
License Type: Home Improvement Salesperson (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing varies based on the job, job size, and frequency. Some services require an on site inspection prior to a quote. Please contact us directly for an online quote or to schedule an appointment for an on site quote.
- What is your typical process for working with a new customer?When working with a new customer, we typically introduce ourselves and ask the customer what they wish to have cleaned. From there we get an idea what the scope of work is and schedule the cleaning. When meeting with customer we explain what our cleaning process is, ask them to point out any problem areas, and then begin our work. With all jobs, we keep an eye out for any additional problem areas and make the customer aware of these. After the cleaning has been complete, we go over what we did, discuss any notes we had of the cleaning, and proceed to schedule the next cleaning or close the transaction.
- What education and/or training do you have that relates to your work?Nearly 10 years in the cleaning industry. IICRC certified.