FAQs
- What is your typical process for working with a new customer?
We like to keep things easy for our clients! First, we chat to learn what you need and what kind of cleaning fits best for your home. Then we send a quick quote and schedule your cleaning at your convenience. Our certified team shows up on time with green products and gets right to work. Afterward, we check in to make sure you’re 100% happy with the results.
- How did you get started doing this type of work?
🌿 "How Did You Get Started Doing This Type of Work?" Our business, Lotus Cleaning Services, was founded by Julio Leiva and it was all driven by a commitment to the environment and social responsibility. It wasn't just about cleaning houses; it was about pioneering a better way to clean. The Spark: Julio's commitment to the planet was the driving force that got him to hang out his own shingle in the cleaning industry around 2006. He felt strongly that any business he ran had to have a high level of social responsibility. A "Green" Mandate: The company hit the ground running as a pioneer in "Certified Green" cleaning services. This focus on using non-toxic, earth-friendly products has been baked into the cake since day one, ensuring the health of clients, staff, and the planet. Building the Foundation: Julio did his homework. Beyond mastering the cleaning industry, he enrolled in a business training program with AnewAmerica Community Corporation back in 2002. This gave him the tools he needed to realize his dream of becoming a successful and socially responsible entrepreneur.
- What types of customers have you worked with?
"What Types of Customers Have You Worked With?" We run the gamut from individual homeowners to small and mid-sized businesses across the entire East Bay. Our approach isn't about what we clean, but how we clean it—so our ideal customer is anyone who prioritizes a healthy, non-toxic environment. We specialize in two main client groups: 🏡 Residential Clients (The Home Front) We work with all kinds of homeowners and renters, providing highly detailed cleaning solutions. Our residential services are a perfect fit for clients who need: Routine Maintenance: Weekly, bi-weekly, or monthly Standard Cleaning to keep their homes spick and span. Deep Transformations: Deep Cleaning services, often used as a first-time service to reset the home. Life Transitions: Comprehensive Move Out / Move In cleanings. Health and Safety: A large portion of our clients have allergies, asthma, or chemical sensitivities and choose us specifically because our methods and products are Non-Toxic and Green Certified. 🏢 Commercial Clients (The Workplace) We partner with companies looking for reliable and responsible workspace maintenance. We provide both one-time and recurring services, including: General Office Cleaning: Standard upkeep for various small to mid-sized commercial spaces. Janitorial Services: Consistent, reliable long-term maintenance tailored to a business's operational hours. In short, whether it’s a family home needing a top-to-bottom deep clean or an office requiring specialized maintenance, we have the experience and the Certified Green commitment to meet their needs.