FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Elit Moving, we offer transparent and competitive pricing. Our quotes are detailed and based on factors like volume, distance, and services needed. We provide clear hourly rates for local moves and flat rates for long-distance. There are no hidden fees. Any charges for specialized items or packing materials are clearly outlined. We occasionally offer seasonal discounts; please inquire about current promotions.
- What is your typical process for working with a new customer?
Our process begins with a free consultation, followed by an on-site or virtual estimate to provide an accurate quote. Once approved, we'll create a detailed moving plan, execute the move with care, and follow up afterward to ensure your satisfaction.
- What education and/or training do you have that relates to your work?
Our team undergoes rigorous in-house training covering safe packing, loading, specialized equipment operation, and strict safety protocols. We prioritize ongoing education to stay current with industry best practices and maintain exceptional customer service skills.