The process is very simple--I receive a notification and see what type of service is needed. From there I set up a time and date to drop by and give an estimate. After, we send a proposal with a detailed explanation of the work that is going to be done. Have the customer review it and once we come to an agreement we begin the project.
I have worked with a range or customers that vary from various backgrounds on the roofing and gutter knowledge. I try to make the process as transparent and comprehensive as possible.
One question should be the experience of the company, the quality and warranty that the company is able to offer for their work.