Thank you for your feedback. We were grateful for the opportunity to work together and are sorry you had a negative experience. We strive to meet all of client's expectations every step of the way. Unfortunately, some of what is written here is false and I'll need to clarify: 1). The project was not started a month after contract was signed. It was kicked-off immediately. 2). All footage was returned when it became apparent the timeline was advancing unexpectedly. Producing two videos as a "rush job" would not fit in our schedule and, as we clearly explained, ultimately would have compromised the high standards we hold for top quality video productions. I received a confirmation email regarding receipt of all footage. We wish you all the best of luck in the future with building The Perfect Back brand.