On Time Carpet Cleaning Water damage cleaning up

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Introduction: We explain everything to customers stain we can remove. Form carpet and stain cannot remove from carpet it’s going to need a repair and explain Customer how the pet treatment works and how we break the dander for pets and explain to customers how we remove extra heavy soil and keep my customers satisfied

Overview

Hired 39 times

Background checked

5 employees

25 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.

Featured Projects

12 photos

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Cleaning method

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Reviews

Customers rated this pro highly for value, responsiveness, and work quality.

Good 4.3

14 reviews

5

79%

4

0%

3

7%

2

0%

1

14%

KC S.

Jul 30, 2015

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Hired on Thumbtack

Carpet Cleaning

Ryan W.

Nov 27, 2016

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Hired on Thumbtack

I will break this review down into sections. QUALITY OF WORK: 5/5. I was very thoroughly pleased by the results of Davendra's work on my carpet that I was required to have cleaned for moving out of my place. We agreed before his treatment began about what stains came from prior owners that would be impossible to get out, and that bleach stains could not be removed. All other stains were beautifully cleaned away. TIMELINESS/COMMUNICATION: 1.5/5. The agreed upon start time was 2 PM on Sunday, with a rough estimate of an end time of 4 PM without seeing the carpet. This was after a bump in schedule as he had a different customer from 12PM - 2 PM. Davendra arrived at 5:23 PM. I had texted at 2:15 PM asking if he was still preoccupied with the previous customer, to which I got no response. I called at 2:52 to ask what was going on, and he confirmed my suspicion the previous arrangement was running late. He said he would then call me when he was finished, which occurred at 3:51 PM. He then told me he would show within the hour. Bad traffic prevented him from showing on time, but did not attempt to let me know that this was the case. Now, I was very happy he could make this cleaning happen at all, as I needed to get it done before move out inspection on Tuesday, and I would not be available to meet him there on Monday, so Sunday made things very possible, and I very much appreciated his willingness. However, the failure to match prior commitments meant I needed to make special accommodations based on my schedule, and I needed to get him a lamp to work with since he was partially needing to work in a room without a built in light, and the place had been completely moved out. If I knew the real window when he was showing, I could have made the arrangements in the first place, especially for a group known as On Time Carpet Cleaning. ESTIMATION/PROFESSIONALISM: 3/5. When Davendra saw the carpet, he let me know he would need to power stretch the carpet to make it completely flat as parts of the carpet curled from the walls, and to steam clean he'd have to get it flat, which would increase the cost. He then gave me an estimate that he'd be done with the whole project in 90 minutes. I returned to the apartment with lamps about 40 minutes later. I found him having some trouble with putting his carpet stretcher tool together. I offered to help as he diagnosed his tools and tried to figure out the problem. Eventually it was determined that one of his tools had a great deal of rust at the end of the stretch piece after a lot of testing the longer middle pipe sections. I had to offer to help him be able to diagnose these issues and build the tool. This process consumed about an hour total, after which he then moved to a more manual tool that required punching with his knee to lift the carpets and seams on the sides of the walls, which worked out better for the final product anyway. I then left him to his devices to accomplish his work at 7:20 PM, and he finished his work at 9:00 PM almost on the nose. So his original estimate would have been very close to spot on if he had picked the right tool at the onset. With that mistake, it ended up taking about 3 1/2 hours. Now, he did give me some discounts for the carpet stretch service, probably due to the timeliness, so that was appreciated and noticed. It still ended up costing more than double what I anticipated. FEEDBACK FOR DAVENDRA I am a software engineer by trade, so I totally understand the want to focus on the task at hand and not worry about distractions. However, through that trade, I have learned a few things I'd like to pass on to improve your service. PROFESSIONAL COMMUNICATION: When you know that your schedule is going to not work as committed, it is better to escalate and let your customer know that issues are occurring than to do nothing and leave them in the dark as time expires. SHARPEN THE SAW: Know your tools and their state before beginning your work. If you need something to be able to maintain your tools, make sure it is in your toolbox or at least in your vehicle (in this case, WD-40 would have been good to have on hand). The last thing you want is to have your customer, who is calling on you for your professional expertise, to have to help diagnose problems. It looks worse than it is. RECOMMENDATIONS FOR CUSTOMERS I still recommend On Time Carpet Cleaning, just know that if you're on a time crunch to be proactive with communication throughout the process to make sure your schedule won't be compromised, especially if the servicer lets you know that you are right after another customer to be serviced.

Carpet Cleaning

Phyllis H.

Nov 30, 2016

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Hired on Thumbtack

The Service was great will use again

Carpet Cleaning

Manuel A.

Apr 26, 2015

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Hired on Thumbtack

Awesome Job.. I'm very happy. He was on time.. Did a amazing job.. In and out no problem.. I definitely recommend using him all the time.... No regrets here..

Steam Cleaning

Lina R.

Apr 26, 2015

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Hired on Thumbtack

Davendra's service is really the most Outstanding of its kind!!! Talk about ON TIME! He definitely was On Time! I also loved his efficiency and pricing. QUALITY work done in a very sufficient time. I would definitely recommend Davendra Kumar 5STARS!!!

Carpet Cleaning

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Davendra Kumar

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are fair priced and do give certain discounts. We give estimates and stick to that estimate so our customers won’t get stuck with hidden fees
What is your typical process for working with a new customer?
Meet deadlines and appointments to show our customers that they are a priority to us.q
What education and/or training do you have that relates to your work?
Extended knowledge of water damage clean-up/restoration. We train our employees in the field for quality Hands on learning.

On Time Carpet Cleaning Water damage cleaning up

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