FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The old saying is true in this industry, you get what you pay for. I pride myself on diagnosing correctly on the 1st visit and when I fix an appliance, my customers are fully satisfied. My prices are competitive and fair in relation to my experience and expertise.
- What is your typical process for working with a new customer?
It’s important that my customers feel comfortable with me. I make sure I communicate openly and thoroughly from the first contact all the way through to the end of the repair. I explain what the process is from scheduling, booking the appointment, timeframes, updating customers, explaining the repairs and why the appliance broke in the 1st place, breaking down the cost, the guarantee and what the customers can do to maintain their appliances to help with longevity.
- What education and/or training do you have that relates to your work?
I have 33 years of experience working in this industry. I’ve had specific training at all the leading appliance manufacturers. I also have experience working on commercial appliance and also have been trained to work on high end appliances. I have my EPA license