FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, flat-rate pricing with no hidden fees. Estimates are free, and we always explain costs before starting any work. Discounts are available for seniors, military, and first-time customers.
- What is your typical process for working with a new customer?
We make it simple for new customers: we listen to your needs, schedule a convenient time, inspect the issue, and provide a free upfront estimate. Once approved, we complete the repair quickly and follow up to ensure everything is working properly.
- What education and/or training do you have that relates to your work?
At STS Plumbing & Rooter, we bring 15 years of hands-on plumbing experience. Our team is professionally trained in residential and commercial plumbing systems, leak detection, water heater installation, drain cleaning, and full re-pipes. We stay current with the latest plumbing codes, safety standards, and industry best practices to ensure reliable, high-quality work every time.