FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing includes size of the opening, type of product, specific features, i.e.,product color, glass, tinting, tempered glass, size, functioning,window/door design, replacing a window/door that leaks, etc. Also exterior surface and interior condition of sill.
- What is your typical process for working with a new customer?
Visit the job site. Ascertain customer's needs, present ideas/solutions, discuss products desired, give recommendation, establish time frame, provide a quote, order product, set installation date, complete installation, verify customer satisfaction, ask for balance due.
- What education and/or training do you have that relates to your work?
Over 16 years in the home improvement business dealing with replacing windows and doors.