FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and flat-rate — no surprise invoices or confusing hourly charges. We offer tiered service packages designed around your business size and compliance needs, with everything from essential IT coverage to fully managed, security-focused solutions. Discounts are available for multi-year commitments or bundled services like security awareness training, compliance audits, and cloud migrations.
- What is your typical process for working with a new customer?
We start with a quick discovery call to understand your goals and current IT challenges. From there, we schedule a complimentary on-site or virtual IT assessment. Once we understand your environment, we deliver a clear, jargon-free proposal outlining exactly what you’ll get and what we’ll manage. Once approved, our onboarding is fast, structured, and stress-free — we typically get you up and running in under 30 days, with zero downtime for your team.
- What education and/or training do you have that relates to your work?
Our team is made up of certified experts with training in cybersecurity, compliance (HIPAA, CMMC, SOC2), and infrastructure design. Personally, I draw from my military background where I learned the value of precision, process, and rapid response. That discipline carries over into how we manage tech — no guessing, just reliable systems and clear communication.