FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t do cookie-cutter pricing — every roof is different. We offer free inspections so we can give you a real quote, not a guess. No hidden fees. No surprise charges. And yes — we offer financing options, package discounts, and seasonal promos when possible. We price it to do the job right, the first time.
- What is your typical process for working with a new customer?
Simple. We start with a free, no-pressure inspection. We show up on time, walk the property, take photos, and explain exactly what’s going on — in plain English. Then we send a clear, detailed proposal and answer all your questions. Once approved, we get you scheduled fast, keep you updated, and deliver what we promised — or better.
- What education and/or training do you have that relates to your work?
Our team’s stacked with manufacturer-certified installers and licensed pros who’ve trained directly with product reps, engineers, and inspectors. But more importantly — we’ve been on thousands of roofs, decks, and waterproofing projects across SoCal. That’s real-world experience you can’t fake.