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About
Customer satisfaction is our main goal. Knowledge, experience, and a set of skills have given us the expertise to get the job done.
Overview
Hired 133 times
Background checked
5 employees
11 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2020
Services offered
Computer issue
Slow computer performance
Virus or malware
System error or blue screen
Clicking or grinding noise from hard drive
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
127 reviews
5
96%
4
1%
3
2%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Linda M.
Aug 11, 2025
•
Hired on Thumbtack
Working with Carlos was an absolute pleasure! He immediately identified the problem with my monitors and fixed them efficiently and quickly. He went above and beyond in clearing the cable chaos my previous computer tech left behind. His rate his far below quotes from local tech guys. He told me if I experienced any problems or had questions to call him. Well, I did have questions right away and he not only picked up the phone but said he would come back if I needed him. Well, it turns out it was something dumb, like me not connecting the power, but the fact that he responded quickly makes me know I will use him whenever I'm experiencing tech issues. I recommend him wholeheartedly!
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Michael N.
Jul 26, 2025
•
Hired on Thumbtack
I had some connection issues with Ethernet Cat5e wiring in my house. Carlos was great and did an excellent job and would highly recommend him. He was professional, responded quickly and setup an appointment within a couple days. He arrived on time and was able to resolve my issue quickly at a reasonable rate. I will definitely recommend him in our community and use him again if needed.
Details: Communications (telephone, cable, or internet) • Install new wiring • One or more rooms • House
Wiring Installation
Beverly S.
Feb 24, 2020
•
Hired on Thumbtack
Carlos is nice and personable and he really knows his way around computers! He fixed my computer that had viruses that were preventing me from downloading updates including updates to the software for my printer. Carlos also reinstalled some personal files that I had been looking from an older version of Outlook. Carlos does great work and I highly recommend him!
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Kerry N.
Oct 4, 2020
•
Hired on Thumbtack
We really appreciated our computer session and the professionalism and knowledge was so valuable to us. Our computer has been so slow in working and we needed to clean it up and update it. He was here longer than expected but still wanted only the estimated price. He was teaching me as he took each step so that I could help troubleshoot in the future. I will recommend him to my friends who are challenged like me in all things tech-y.
Details: Mac (Apple) • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Andrew G.
Jan 15, 2021
•
Hired on Thumbtack
Thank you so much for showing up on time, getting right to work and solving my stressful computer problem! It doesn’t get better than this.
Details: PC • Desktop • System error or blue screen • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Credentials
Background Check
Juan Carlos Alvarado
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Customer needs to know that everything that requires time and effort should be compensated. I'm flexible on pricing but everything outside the accorded would be extra.
What is your typical process for working with a new customer?
Depending on the job I usually ask some basic questions about the project, then I let the customer to ask as many questions as they need to. Finally, I give the customer an estimate about the services and I'll provide an overview of what's expected on my part.
What education and/or training do you have that relates to your work?
Micro Computer Support
A+ Certificate
Web Development
Network Security
I worked for all the major TV providers as a cable/satellite and internet installer. Charter/TimeWarner, DishNetwork and DirecTv. I also install security cameras and low voltage cable installations such as CAT 5/6 and audio systems.
