If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Jim Gray, Computer Coach, is a locally owned and operated company that values honesty and integrity in all aspects of our business. I provide computer support and coaching for individuals and small businesses in Sonoma and Marin Counties. I have over 35 years of professional experience in technology, dealing with computer support, applications, PCs, MACs, iPhones, Android phones, tablets, and networks, I do both remote support and onsite visits. Please contact me to arrange for me to assist you now. Help is on the way!
Overview
Hired 14 times
5 similar jobs done near you
Background checked
1 employee
9 years in business
Business hours
SunClosedMon11:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.
Services offered
Computer issue
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Excellent 4.9
11 reviews
5
91%
4
9%
3
0%
2
0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jim L.
Jul 31, 2021
•
Hired on Thumbtack
Every aspect of our interaction was a positive experience. Jim's initial response came promptly, and after I described the problems I was having with my vintage desktop, we agreed on a plan, completion time and price frame, all of which he adhered to. He got right to work the next day on diagnosis and possible solutions. Data backup was included and overall backup explained. After the work was done in a very reasonable time, I was given a full description of the work done and a PC that so far has performed without any of the previous problems. I would not hesitate to recommend Computer Coach for pleasant, resourceful and articulate guidance and problem solving. I'm looking forward to asking him for his assistance again when it comes to keeping my computers healthy.
Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location
Computer Repair
Mark R.
May 31, 2022
•
Hired on Thumbtack
Jim was great! He solved my computer’s problem, and he was very patient when I stumbled over user names and passwords. He was right on time, wasted no time, was very pleasant.
Details: Mac (Apple) • Desktop • Slow computer performance • My home, venue, etc.
Computer Repair
Reed K.
Jan 13, 2022
•
Hired on Thumbtack
Top notch service from a true professional. He diagnosed my laptop and proposed an affordable fix. He knows his stuff and he's straightforward with the options. Please don't move anywhere, Jim, I finally found an IT guy I trust!
Details: PC • Laptop • System error or blue screen • At the pro’s location
Computer Repair
Heather M.
Jan 1, 2020
•
From Google
Jim did great amazing work for my old computer, it shocked me from the result of Jim's work like my computer is completely like a brand new, the pc maintenance is what I choose for their service. I highly recommend Computer Coach for working thoroughly and the end service result. Thank you, Jim!
Ali G.
Mar 22, 2021
•
From Google
I had a great experience with Jim. My PC needed a reinstall of Windows 10, but I didnt have a spare bootable usb lying around. Jim knew exactly what I needed and gave prompt, efficient service for a very reasonable fee. Would definitely recommend! :)
Credentials
Background Check
James Gray
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
My hourly rate is $75/hr with a minimum charge of $75 for local in person visits. My hourly rate for remote sessions is $75/hr with a minimum charge of $20.
What is your typical process for working with a new customer?
I communicate with the new customer to see what help they need, gather their contact info, schedule an in-person or remote session, and send an invoice after my work is complete.
What education and/or training do you have that relates to your work?
I was a software engineer for 15 years, and electronic design engineer for 10 years, and I have been doing Computer Support/Coaching for 5 years.
