FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge $45 per maid/per hour, respectively. This gives you great flexibility in pricing. There are no extra fees, and recurring customers are eligible for a 5-10% discount, depending on frequency. There is no additional charge for deep cleaning or move out cleaning, other than the extra time it will take to do it right. There is a $50 cancellation fee if you need to cancel within 24 hours, but if you cancel with a days notice, we will not charge you anything.
- What is your typical process for working with a new customer?
It’s All About You It's time to let You’ve Got MAIDS® focus on cleaning your home, so you can focus on life. Whether you need weekly, bi-weekly or one-time cleaning, your home will be cleaned to your highest expectations and your satisfaction is 100% guaranteed. You’ve Got MAIDS® uses eco-friendly products to ensure you receive the most thorough, healthy house cleaning. With most of our clients, we follow our comprehensive cleaning system, and we're happy to customize a cleaning plan just for you. The You’ve Got MAIDS® team arrives in a logo company car with an on-site supervisor, and carefully cleans your entire house, paying special attention to the kitchen and bathrooms, floors and dusting. Before joining our family, each home cleaner is professionally trained to be an expert in the detailed, comprehensive house cleaning services we provide. Passionate and caring home cleaners proudly wear the You’ve Got MAIDS® uniform nationwide.
- What education and/or training do you have that relates to your work?
Yes. As a franchise partner of You've Got MAIDS, we have the benefit of two things. First is our own patented "Maids University." Maid U as we call it keeps us up to date on the latest trends in housekeeping. Second, and a partner, we are in the loop of what approximately 50 similar companies around the country are doing. Everything from tips on hiring and training staff to the latest techniques in cleaning homes is available for the asking.