We had our granite kitchen countertops fabricated by Imperial. Everyone & everything about Imperial is great! From Jeanne, to Rick, to Val, to Eli, to the installers...service was absolutely wonderful!
We would be considered as a high maintenance customer (sorry guys!)...we couldn't make up our minds, and once we did, we changed our minds. They had to pull off our stone from production (almost twice!) because of our indecisiveness.
All throughout the process, they were all so patient and understanding. They made recommendations to better assist us in making the "right" decision, and really took the time to help us understand different areas of the process. They tried multiple possibilities to try and achieve what we wanted (which turned out to be impossible...again, high-maintenance!!), but I appreciate that they went so out of their way to try every way possible to give us what we wanted.
They have a very clean and professional fabrication area, with the newest stone cutting and edging machines. We had a chance to see it in action. They have a small lot of granite to choose from, but they work with a large stone importer, so the selection is endless. They are also authorized to do Caesartone, Zodiac, Silestone, etc....
The templating and installation was perfect, and very professional. Rick did an awesome job with the template. The installers installed our countertops in about 2-3 hrs, and everything went smooth. The under-mount sink and faucet holes where perfectly placed. There was a small chip on the granite (bar counter), but they where able to repair it, and it looks good as new.
I would highly recommend them for service alone. But after we had our countertops installed, I can also recommend them for the quality of their workmanship! The countertops are finally in and they look great! They also gave us an awesome price. Thanks to everyone @ Imperial, especially Jeanne!