FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the appliance and the repair. I charge a flat diagnostic fee for the visit, which covers troubleshooting and a written estimate. If you approve the repair, I apply that fee toward the total. You get a firm price before any work starts — no surprise fees, no upsells, and no charges added after the fact. If the appliance isn't worth repairing, I'll tell you that instead of selling you a repair. I carry common parts, so most repairs are completed in the same visit. Parts that need to be ordered are quoted upfront before I place the order.
- What is your typical process for working with a new customer?
1. Quick call or text to understand what's happening with the appliance — brand, model, and what it's doing (or not doing). 2. On-site diagnosis: I test the appliance, identify the root cause, and explain what's wrong in plain language. 3. Written estimate before any repair work begins. You decide whether to move forward — no pressure either way. 4. Repair on the spot when possible. I carry common parts for the most frequent failures. If a part needs to be ordered, I'll quote it upfront and schedule a return visit. 5. Test the appliance with you, walk through what was replaced, and answer any questions.
- What education and/or training do you have that relates to your work?
20+ years of hands-on technical and diagnostic work — electrical troubleshooting, systems diagnosis, and working with tools. Appliance repair uses the same fundamentals: read the symptoms, test the circuit, isolate the failure, replace the failed component. I work with manufacturer service manuals and wiring diagrams rather than guessing, and I invest in proper diagnostic equipment. I'm currently completing EPA 608 certification for refrigeration work. Registered with the California Bureau of Household Goods and Services as an appliance service dealer.