FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, flat-rate pricing with no overtime charges, so our fee remains the same whether it’s midday, evening, weekend, or holiday. We provide free, up-front estimates before starting any work and guarantee no hidden fees. Active military, veterans, and seniors receive 10% off, and we also have various online coupons and specials such as $50-off, hydro‑jet specials, and trenchless sewer repair discounts.
- What is your typical process for working with a new customer?
First, the customer reaches out via phone or web form, and we schedule an appointment, often same‑day or within 30 minutes for emergencies. Our licensed plumbers arrive punctually, diagnose issues with camera inspections or leak detection, and then present a clear, written estimate. Upon approval, we complete the work efficiently, explain what was done, show any replaced parts, and ensure cleanup and satisfaction.
- What education and/or training do you have that relates to your work?
All of our plumbers are licensed, bonded, and have passed the required state exams to ensure compliance with building codes. We invest in ongoing training and equip our team with modern tools and technology, such as camera-guided inspections and trenchless sewer methods, to stay current with industry best practices.