FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are offering a $20 discount to all first time clients. We pride ourselves on transparent pricing. You can see all quotes on our ***************************************************. Please note that if a home requires extra time or attention due to its condition, your final quote may be adjusted. We’ll always discuss this with you upfront so there are no surprises.
- What is your typical process for working with a new customer?
When you book with *********************, we want you to feel taken care of from start to finish. Here’s how we work with new clients: 1. Quick Intro Call or Message – We begin with a brief call or message to understand your home, lifestyle, and the level of detail you expect. 2. Customized Quote – We craft a transparent quote designed to your space and needs. 3. First‑Time Detail Clean – Your first service is a signature deep clean, setting the tone for the elevated experience we deliver every visit. 4. Walkthrough & Feedback – After the clean, we welcome your feedback and make sure everything feels perfect. 5. Ongoing Care – If you choose recurring services, we maintain that level of detail every visit so your home always feels effortlessly pristine.
- What education and/or training do you have that relates to your work?
Our team brings over 10 years of professional cleaning experience, specializing in residential and commercial properties. Every team member is carefully vetted and receives ongoing training to ensure the Pure Luxe standard precision, care, and a flawless finish every time.