FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are offering a 10% discount to all first time clients. We pride ourselves on transparent pricing. You can see all quotes on our ******* so you'll always know what you’re paying for. Please note that if a home requires extra time or attention due to its condition, your final quote may be adjusted. We’ll always discuss this with you upfront so there are no surprises.
- What is your typical process for working with a new customer?
When you book with Pure Luxe Cleaning LA, we want you to feel taken care of from start to finish. Here’s how we work with new clients: 1. Quick Intro Call or Message – We begin with a brief call or message to understand your home, lifestyle, and the level of detail you expect. 2. Customized Quote – We provide a We craft a transparent quote designed to your space and needs. 3. First‑Time Detail Clean – Your first service is a signature deep clean, setting the tone for the elevated experience we deliver every visit. 4. Walkthrough & Feedback – After the clean, we welcome your feedback and make sure everything feels perfect. 5. Ongoing Care – If you choose recurring services, we maintain that level of detail every visit so your home always feels effortlessly pristine.
- What education and/or training do you have that relates to your work?
Our team brings over 5 years of professional cleaning experience, specializing in residential and commercial properties. Every team member is carefully vetted and receives ongoing training to ensure the Pure Luxe standard precision, care, and a flawless finish every time.