FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our company, we prioritize transparent and competitive pricing to ensure you receive the best value for your heating, cooling, and plumbing needs. Here's what you should know about our pricing structure: Competitive Rates: We offer high-quality HVAC and plumbing services at some of the best prices in the Greater Sacramento area, reflecting our commitment to affordability without compromising excellence. Our 60+ year legacy ensures you get reliable service at a fair cost for both your heating/cooling and plumbing requirements. Special Offers: We provide special promotions, such as discounts per drain for plumbing services requiring an accessible clean-out, or seasonal rebates on HVAC installations and repairs. Note that some exclusions and additional fees may apply, so please call for details to understand the full scope of these offers. Legacy Guarantee: Every HVAC and plumbing service or installation is backed by our Legacy Guarantee, ensuring long-term reliability and customer satisfaction. This guarantee reflects our confidence in delivering quality workmanship at competitive prices for both HVAC and plumbing solutions. Flexible Maintenance Plans: For ongoing HVAC and plumbing maintenance, we offer tailored plans to suit your budget and comfort needs. Regular tune-ups for your heating/cooling systems and plumbing inspections help prevent costly repairs, keeping your home running smoothly.
- What is your typical process for working with a new customer?
We strive to make the experience for new customers seamless, transparent, and tailored to your needs. Drawing from over 60 years of service excellence in the Greater Sacramento area, here’s our typical process for working with you on HVAC and plumbing services: Initial Contact and Consultation When you reach out via phone, form, or message, we listen carefully to understand your heating, cooling, or plumbing needs. We schedule a convenient time for an in-home or virtual consultation to assess your requirements for HVAC systems or plumbing issues. Detailed Assessment: Our certified technicians visit your home to evaluate your HVAC system or plumbing infrastructure. We inspect existing equipment, discuss your comfort or functionality goals, and identify any specific issues, ensuring we provide solutions that fit your budget and home. Customized Solutions and Transparent Quote: Based on the assessment, we provide a detailed, no-obligation estimate outlining competitive pricing for HVAC or plumbing services or installations. We highlight any applicable special offers, such as discounts on drain cleaning or HVAC installations, and ensure no hidden fees, keeping you fully informed. Service or Installation Scheduling: Once you approve the quote, we schedule the work at a time that suits you. For urgent needs, we offer 24/7 emergency HVAC and plumbing services to address issues promptly, ensuring minimal disruption to your comfort or home functionality. Professional Execution: Our experienced team performs the HVAC or plumbing service or installation with precision, adhering to industry standards and our Legacy Guarantee for quality. We respect your home, keeping the workspace clean and efficient during all repairs or installations. Follow-Up and Maintenance Options: After completion, we ensure you’re satisfied with the work and offer guidance on maintaining your HVAC system or plumbing infrastructure. We provide flexible maintenance plans to keep your systems running efficiently, saving you money over time. Ongoing Support: As a new customer, you’re part of our family. We’re available for any questions or future HVAC or plumbing needs, offering reliable support and competitive offers to maintain your home’s comfort and functionality year-round.
- What education and/or training do you have that relates to your work?
At our company, we pride ourselves on delivering exceptional HVAC and plumbing services backed by over 60 years of experience in the Greater Sacramento area. Our team’s education and training ensure we meet the highest industry standards and provide reliable, high-quality work. Here’s what you should know about our qualifications: Certified Technicians: All our HVAC and plumbing technicians hold industry-recognized certifications. These certifications require rigorous testing and ongoing education to ensure expertise in both heating/cooling systems and plumbing solutions. Specialized HVAC and Plumbing Training: Our team undergoes comprehensive training in modern HVAC and plumbing technologies, including energy-efficient HVAC systems, smart thermostats, advanced plumbing fixtures, and diagnostic tools. This ensures we can handle everything from traditional units to cutting-edge equipment and plumbing installations. Manufacturer-Specific Training: We participate in training programs provided by leading HVAC and plumbing manufacturers to stay updated on the latest equipment models, installation techniques, and repair methods, ensuring precise and warranty-compliant services for both HVAC and plumbing systems. Continuous Education: To keep pace with industry advancements, our team regularly attends workshops, seminars, and training sessions. This commitment to lifelong learning ensures we deliver HVAC and plumbing solutions that maximize efficiency, comfort, and functionality for your home. Safety and Compliance Training: We are trained in OSHA safety standards and local building codes for both HVAC and plumbing work, ensuring all services are performed safely and in compliance with regulations, protecting both our team and your property.