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Very responsive and straightforward people gave us choices and also good recommendations . On time and did a quality job and they cleaned after they were through . 👍🏻would use them againOct 25, 2018Verified
Hands down, the best around. Danny's word is gold, always on time and delivered great flooring and service. Danny and his team = highly recommended. (Price was higher than others but I felt confident it would be worth it in the long run and it was.)Apr 9, 2018Verified
Good goodJul 31, 2019Verified
Danny and his team are easy to work with and provide high quality products and workmanship.Apr 24, 2018
The service was exceptional! Excellent work quality and great customer service. Danny went above and beyond to accommodate our needs. Very pleased with final product.Dec 20, 2017
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer-based and hands-on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.