FAQs
- What is your typical process for working with a new customer?
Initial Contact: Inquiry: The customer contacts us via phone, email, or through our website to inquire about our services. Consultation: We provide a brief consultation to understand the customer's needs and the type of junk to be removed. we can give estimates using photos or we schedule an estimate. Scheduling: Appointment Setting: We schedule a convenient time for an on-site assessment. Same-day or next-day appointments are often available. On-Site Assessment: Evaluation: Our team arrives on-site to assess the volume and type of junk to be removed. Quote: We provide a no-obligation, all-inclusive price quote based on the volume and type of items. Junk Removal: Approval: Once the quote is approved, our team begins the removal process immediately or schedules a future date if preferred. Removal: We efficiently and safely remove the junk, ensuring minimal disruption to the customer’s property and routine. Clean-Up: Tidying Up: After removing the junk, we clean the area to leave it neat and orderly. Payment and Receipt: Payment: The customer pays using their preferred method (cash, credit card, etc.). Receipt: We provide a receipt and confirmation of the completed job. Follow-Up: Customer Satisfaction: We follow up with the customer to ensure complete satisfaction with our services. Feedback: We encourage feedback to continually improve our services. This streamlined process ensures that working with us is straightforward, efficient, and hassle-free, delivering top-notch junk removal services to meet our customers' needs.
- How did you get started doing this type of work?
Myself and my two sons started this business to teach them the value of hard work and to prepare them to one day take over the company.
- What types of customers have you worked with?
Our clients include homeowners, commercial enterprises, real estate investors, and realtors.