What types of customers have you worked with?
Residential & Commercial Tri Star Construction LLC Builders of Custom Homes, Remodeling, Additions, Kitchens, Baths, Hardscape & Pools, Exterior FaceLifts. Residential & Commercial Restaurants, Retail, T.I. Improvements, Offices, D.D.S.,
What advice would you give a customer looking to hire a provider in your area of work?
Dear Homeowner, Remodeling projects seem to have some common high and low points for many owners. If you are a seasoned remodeling veteran, you may already know what to expect and may not need to read this letter. If you have not lived through a remodeling project before, however, you are probably approaching your project with some degree of both anxiety and excitement. The purpose of this letter is not to cast a shadow of doubt on your project before it starts, but rather to simply point out some of these high and low points that naturally occur in the course of most remodeling projects. This way, you will a have a realistic idea of what to expect. First, every remodeling job creates some degree of disorder, dust, uncertainty, and inconvenience. People will be tearing apart your house and putting it back together again -- many of them people you have never met. We understand that this can be an unsettling experience and, accordingly, we expect our crews and subcontractors to respect the fact that this is your home they are working in and not a vacant warehouse. We want to know immediately if you have any problems in this area so that we can take immediate steps to correct them. Second, remodeling proceeds in stages. One of the most difficult stages is working through the plan and permit process. Hopefully, by the time you receive this letter, you are finished with this process and are well into the stage of having your ideas turned into working construction drawings. Another difficult early stage is the demolition phase. You will see new faces in and around your home on a regular basis. The insides of your house will be exposed. Electrical, heating, or plumbing services may be intermittently
interrupted during this time. Dust, dirt, debris piles, and dumpsters will be visible in and around the work area. All of this can be rather stressful. However, don't worry -- the demolition phase goes quickly, and will be cleaned up just as rapidly. Once the framing nears completion, people usually feel very optimistic and start to see the light at the end of the tunnel. After the framing is completed and the plumbing, electrical, and mechanical work are under way, the project can appear to slow down because the progress is not as dramatic and visible as in the framing phase. However, a lot of detail work is done at this time. For instance, there are many required inspections by building officials. It's critical that the work be done thoroughly at this point prior to insulating and closing the walls with drywall. Next comes the drywall stage which most people are excited about. When the walls are covered with drywall, suddenly the rooms take on their true proportions and people start to imagine what it will be like to move back in. Unfortunately, the final phase of all the work, after the drywall, can seem to take a long time. The finish work -- grading and exterior concrete flat work; interior and exterior painting; installation of all interior doors and finish woodwork; installation of cabinets, tile, and floor coverings; installation of finish plumbing and electrical fixtures; installation of shelving, closet poles, mirrors, glass shower doors, hardware, appliances, etc. -- requires a fair amount of time and the efforts of many different subcontractors. Nevertheless, thanks to a well-planned and coordinated scheduling effort during this phase, the day arrives when your project is completed. Finally, your house is once again your private residence, free of the constant construction activity that has transformed your ideas and plans into the new spaces that we hope you will enjoy. Please let us know if you have any questions about this process or any suggestions about how we can minimize the disruption to your daily routine.
Thank you. Brian Cull