FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use flat-rate pricing based on bedrooms and bathrooms - no hourly guessing, no surprises. Deep and move-out cleans include oven, baseboards and interior cabinets on move-outs, and we never charge extra for homes with pets. Recurring clients save: 20% weekly, 15% bi-weekly, 10% monthly. A card reserves your spot and you're only charged after the cleaning is done. We ask for 24-hour notice for cancellations.
- What is your typical process for working with a new customer?
Three quick questions - bedrooms, bathrooms, and your ideal date - and you get an exact flat quote, not a range. Once you book, our trained team arrives with everything: equipment, supplies, and our own eco-friendly product line. We work from a room-by-room checklist so nothing gets missed, finish with a walkthrough, and if anything isn't right, we come back and make it right.
- What education and/or training do you have that relates to your work?
Our founder has been cleaning Bay Area homes professionally since 2019 - thousands of residential and commercial cleanings. Every team member is trained on our standardized methodology and room-by-room checklists before their first job, plus specific training on our own eco-friendly product line: correct dilution, right product for each surface. We're licensed and insured with $1M general liability coverage.