What should the customer know about your pricing (e.g., discounts, fees)?
All customers should be weary of a price per hour model.
That's simply not fair to either the client or the business frankly. If I'm developing a logo for you, but it happens to take 7 hours to refine, It would be ABSURD to charge you for 7 hours of work, right?
From that standpoint, we develop a Scope of Work document with a timeline, resource, and man-hour overview to estimate costs to the best of our ability at the onset of any project. All pricing models are subject to a downward modification if terms are not met. You will never be charged MORE than a Scope of Work estimate; however, their is a solid likelihood you may pay less.
This way, you- as a client, can be confident your pricing will always mirror the true value of the work that went into it
What education and/or training do you have that relates to your work?
The tech industry is truly a mind blowing expanse. There are conferences, hackathons, conventions, meetings, and seminars of the highest calibur on a daily basis.
I make an effort to attend at least 3 or 4 a month. It keeps me exposed to the latest innovations within a specific niche of a field, and it expands my network; often leading to innovative and unforeseen partnerships.
How did you get started doing this type of work?
There was no decision tree that consciously led me to this line of work.
However cliche it may sound, I buy into the belief that if you do what you love, the rest will fall into place.
I Decided to follow that belief with some conviction around 2010.
What advice would you give a customer looking to hire a provider in your area of work?
Consider the depth and the turn around time when deciding between bigger and smaller design firms.
If your project has an elaborate site map and an expedited timeline, Reverb may not be the best choice.
The best advice I can offer prospective clients is to quantify or qualify what it is you hope to achieve in a project. This may mean making a list, of a rough sketch or two.
The more insight I have into your vision, the more pleased you will be with the outcome.
What questions should customers think through before talking to professionals about their project?
The world's foremost expert in today's programming languages will be obsolete in 3 years. While Experience is critical to a successful developer, the ability to adapt, evolve, grow, and learn are far more important.