FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward. We provide free, no-obligation estimates based on the size of the space and the scope of work. There are no hidden fees—you’ll know the full cost upfront. We also offer discounts for recurring services, bundle packages, and special offers for first-time customers. Any additional services or special requests are discussed and approved before work begins.
- What is your typical process for working with a new customer?
Our process is simple and customer-focused: Initial Contact – The customer reaches out by phone, email, or online form to tell us about their cleaning needs. Free Estimate – We provide a free, no-obligation quote based on the size of the space and the type of cleaning required. Scheduling – Once the quote is approved, we schedule the service at a time that’s convenient for the customer. Professional Cleaning – Our trained and insured team arrives on time with all necessary supplies and completes the cleaning to high standards. Final Walkthrough & Feedback – We make sure the customer is satisfied and welcome feedback to ensure ongoing quality. Follow-Up & Ongoing Service – For recurring clients, we set up a regular cleaning schedule and offer loyalty discounts. We aim to make the entire experience smooth, reliable, and stress-free.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and commercial cleaning. Each staff member completes hands-on training covering proper cleaning techniques, safe use of eco-friendly products, equipment handling, and industry best practices. We also provide ongoing training to ensure our team stays up to date with the latest cleaning standards, safety protocols, and customer service expectations.