FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We schedule our pick-up with only a one hour window for arrival, offer a 10% discount for new customers and our prices are 20% below the average in Our county. We also sort out recyclable and donation items offered to local charities and organizations. No hidden fees. No surprises. We Accept cash, Venmo, Zelle, And Friend & Family PayPal Payments. *Additional fees may be charged for heavy items such as bricks, concrete, certain types of wood, dirt, etc; items over 5 ft long, items removed from upstairs units or spaces, items requiring disassembly or disconnection; and major appliances. We do not remove hazardous waste items.
- What is your typical process for working with a new customer?
STEP ONE: Estimate by item or by truckload size. (see pricing sheet) STEP TWO: Phone call to finalize project details like date, time, location, and item description and/or photo, STEP THREE: Removal specialists arrive at project site or residence. Items are reviewed and pricing is confirmed. Payment received at time of completion. STEP FOUR: Client feedback. We ask that you rate us on Thumbtack and Google Business so we can continually improve our service. Referrals and your future business are appreciated!