FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing. Our technician will diagnose the plumbing issue and explain the recommended solution before any work begins, so there are no surprises. We also offer financing options for larger plumbing projects such as water heater installations or sewer repairs, and we occasionally provide seasonal promotions or savings opportunities. Our goal is to give homeowners reliable solutions with clear pricing.
- What is your typical process for working with a new customer?
We believe in honest, upfront pricing. Our technician will diagnose the plumbing issue and explain the recommended solution before any work begins, so there are no surprises. We also offer financing options for larger plumbing projects such as water heater installations or sewer repairs, and we occasionally provide seasonal promotions or savings opportunities. Our goal is to give homeowners reliable solutions with clear pricing.
- What education and/or training do you have that relates to your work?
Our plumbers are licensed, trained, and experienced professionals who specialize in residential plumbing systems. As part of Benjamin Franklin Plumbing, our team follows industry standards and receives ongoing training to stay current with plumbing codes, safety practices, and new plumbing technologies such as tankless water heaters and water filtration systems.