FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Prices depend on the type and scope of cleaning, the size of the facility and additional services. - Standard cleaning agents and equipment are included in the price. - Post-construction or heavily soiled rooms cleaning charges may apply - we will inform you of these in advance. - We regularly offer discounts for new and regular customers. - Before confirming your booking, you can make a free estimate based on photos or description. - We strive to keep prices transparent - no hidden fees or additional charges. If you have any questions about pricing, please contact us - we'll be happy to help!
- What is your typical process for working with a new customer?
1. You submit a request or book a cleaning through the app. 2. We contact you to clarify the details: type of cleaning, property size, preferences, and date. 3. We provide a preliminary estimate and agree on the price. 4. We assign a professional cleaner based on your location and requirements. 5. At the scheduled time, the cleaner arrives and performs the cleaning as agreed. 6. After the cleaning, you review the service and can leave feedback. 7. Payment is made in a way convenient for you. We strive to make the process simple, transparent, and comfortable for you at every step.
- What education and/or training do you have that relates to your work?
Our team has received professional cleaning training, including: • Deep cleaning and delicate surface techniques • Safe use of cleaning chemicals and equipment • Sanitation and hygiene standards • Specialized cleaning (post-construction, allergy-sensitive, move-out cleanings) We also stay up to date with the latest tools and methods to provide safe, efficient, and high-quality service for every client.