FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
EuroMovers 916 – Terms & Conditions Minimum Booking Minimum booking is 2 hours. Payment Payment is due immediately upon completion of the move. We accept Cash, Zelle, Venmo, Cash App, and all major credit/debit cards. Travel Fee Travel time and/or travel fees may apply depending on the pickup and delivery locations. Stairs Additional charges may apply for multiple flights of stairs or long carries if not disclosed before the move. Heavy Items Additional charges apply for pianos, safes, gun safes, pool tables, treadmills, appliances, and other oversized or exceptionally heavy items. Packing Customers are responsible for properly packing all boxes unless packing services have been purchased. Damage Claims We handle every item with care. Any visible damage or missing items must be reported before our crew leaves the job site. EuroMovers 916 is not responsible for damage resulting from improperly packed boxes, customer-packed fragile items, or furniture with pre-existing damage. Delays Time spent waiting due to customer-related delays (keys, elevators, building access, loading docks, etc.) is billable working time. Cancellation Cancellations made less than 24 hours before the scheduled move may be subject to a cancellation fee. Parking Customers are responsible for providing legal and accessible parking for the moving truck. Any parking tickets, towing fees, or additional costs caused by lack of legal parking may be the customer's responsibility. Valuables Please transport cash, jewelry, passports, important documents, medications, firearms, collectibles, and other valuables yourself. EuroMovers 916 is not responsible for these items if packed with household goods. Liability EuroMovers 916 is not liable for damage caused by normal wear and tear, particle board furniture, pressboard furniture, or items with existing structural weaknesses. Customers must notify the crew of any fragile or high-value items before the move begins. Acceptance By booking or using EuroMovers 916 services, the customer agrees to these Terms & Conditions.
- What is your typical process for working with a new customer?
We make the moving process simple and stress-free. First, we discuss your move details and provide a clear estimate. Once your move is scheduled, our team arrives on time with the necessary equipment to protect your furniture and belongings. We carefully load, transport, and unload everything at your new location, placing items where you want them. Before we leave, we make sure you're satisfied with the service and answer any final questions. Our goal is to provide a smooth, professional, and reliable moving experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience in residential and commercial moving. We are trained in proper lifting techniques, furniture protection, loading and unloading, and safe transportation of household belongings. We continuously improve our processes to provide efficient, careful, and reliable service, using professional moving equipment and industry best practices on every job.