FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a free initial inspection and provide a written estimate based on the property’s condition, affected areas, and recommended services. Your estimate explains the scope of work, materials, labor, payment schedule, and applicable warranty. Senior and military discounts are available. Any payment processing fees are explained in advance, and additional work requires your approval before we proceed.
- What is your typical process for working with a new customer?
We begin by listening to your concerns and scheduling a free inspection. Our representative examines the affected areas, identifies pest activity and potential entry points, and explains the findings. We then provide a written estimate outlining the recommended work and available options. Once approved, we coordinate scheduling, complete the service, and share photos documenting the work. Follow-up visits and monitoring are provided according to the selected service and warranty.
- What education and/or training do you have that relates to your work?
Our team works with licensed professionals and brings practical training and hands-on experience in pest identification, rodent exclusion, cleaning and sanitization, insulation removal and installation, and crawl space protection. We apply this knowledge to assess each property and recommend appropriate solutions.