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Secure Administrator Technology
Working 360 in PC technology
Photos and Videos
12 photos and 4 videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Mark was on time and diagnosed my computer problem immediately. He installed a new computer on the spot and brought back another one the next day after repaired. Highly recommend for the next customer.Aug 29, 2018VerifiedComputers24's reply
It was great working with you. You are easy to talk with.I am always at your service.😁
I needed two computers repaired that my kids wrecked. I had no reason to purchase new ones. I called Mark West at Computers 24. I explained to him the issues.He told me very clear what the problem was. He gave me a fair qoat and a time line for the work. Upgraded my laptop and desktop to windows 8. I am very happy with the work.Very fair prices.Oct 17, 2016Computers24's reply
Hey Ken thanks.Never throw away a sick computer.They are worth fixing.Especially when your kids wreck them.
I'm very excited with set up on my new computer. I learned few things which I appreciated. I would not hesitate to call again when I need some additional assistance.Jun 5, 2019VerifiedComputers24's reply
Thank you very happy to work with you. Always at your service.
A true Professional. He fixed all the computers in my home.We chose the operating systems we liked.Then he custom tailored each computer for its use. Don't call Geek squad call Mark West at computers 24.May 6, 2017VerifiedComputers24's reply
I work for the customer to get what they want.When they have their computer operating for them they can see the difference.Reconfiguration is the only way to go.Thank you for the opportunity to to demonstrate "secure Administrator"configuration.
Mark was the first to get back to me and I called him to share the problem to which he immediately went into fix-it mode got me on the computer led me through all the steps had the computer back on line within 15 minutes didn't even charge me!!!!the guy is a superstar for people that aren't super computer savvyFeb 7, 2017VerifiedComputers24's reply
It is always good for a computer customer to go through steps.Then a true tech guy can give accurate service quotes.I'll give you a call to finish up.Thank you for your business Jessy
License Type: Water Treatment Operator (CA)
License Type: Water Distribution Operator (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?I only bill for work. Phone calls are free advice. Call from 4:00pm to 8:00pm
- What is your typical process for working with a new customer?Give me a call.Explain what is wrong with your computer.I explain if I perform that kind of work. If the work falls under my work guidelines I will quote a price for repair. "I DON'T DO ANY WARRANTY WORK AT ALL".If it is under warranty do not contact Computers 24. My main guideline is no kind or warranty work. I am only doing business 3 or 4 days a week.This depends on my full time schedule. I am off every-other Friday. Some Thursdays I start pickups. I cover elk-grove downtown and ranch cordova only.Some pick-ups I do through the week.The ones close to regular work areas.
- What education and/or training do you have that relates to your work?C.S.U.S Department of Engineering and Computer Science. 600 "J" Street Sacramento Ca 95819.