Computers24

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Customers rated this pro highly for professionalism, responsiveness, and value.

Read reviews that mention:

• computer・16

• fix・4

• laptop・3

• problem・3

• desktop・2

• repair・2

• issue・2

• pc・1

• mac・1

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Hung L.

Aug 28, 2018

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Hired on Thumbtack

Hired on Thumbtack

Mark was on time and diagnosed my computer problem immediately. He installed a new computer on the spot and brought back another one the next day after repaired. Highly recommend for the next customer.

Details: PC • Desktop • Computer not turning on • The computer technician travels to me

Computers24's reply

It was great working with you. You are easy to talk with.I am always at your service.😁

Computer Repair

Kelli D.

Jun 4, 2019

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Hired on Thumbtack

Hired on Thumbtack

I'm very excited with set up on my new computer. I learned few things which I appreciated. I would not hesitate to call again when I need some additional assistance.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

Computers24's reply

Thank you very happy to work with you. Always at your service.

Computer Repair

Varsha K.

May 6, 2017

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Hired on Thumbtack

Hired on Thumbtack

A true Professional. He fixed all the computers in my home.We chose the operating systems we liked.Then he custom tailored each computer for its use. Don't call Geek squad call Mark West at computers 24.

Computers24's reply

I work for the customer to get what they want.When they have their computer operating for them they can see the difference.Reconfiguration is the only way to go.Thank you for the opportunity to to demonstrate "secure Administrator"configuration.

Computer Repair

Christy D.

Mar 13, 2017

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Hired on Thumbtack

Hired on Thumbtack

I had a 13 year old external hard drive that was no longer working but had lots of important data I needed to get off of it. Mark was the first one to respond to my request on Thumbtack and he had really great review so I gave him a try and he was awesome! He came to my house after I bought the new external I would need and was very professional. While he was at our house and going over the process, we started talking about issues we have been having on our 2 computers since upgrading to windows 10 and Mark knew exactly what we were talking about and had a way to fix them. Mark was able to get all my data off the external hard drive and he fixed both our computers and they work better then when we bought them brand new and he returned everything within 2-3 days! He charged very reasonable prices for all the work he did and came to my house so it was very easy and convenient for us. I would recommend Mark 100% to anyone! Thank you Mark for all the work you did and all the trips you made out to my house!

Computers24's reply

Christy thank you.It is always good to upgrade your computers.You will get an extended life for far less than a new computer.Never throw away an external storage drive.The data can be recovered most of the time.Again thank you for your business.

Data Recovery Service

Jessy P.

Feb 7, 2017

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Hired on Thumbtack

Hired on Thumbtack

Mark was the first to get back to me and I called him to share the problem to which he immediately went into fix-it mode got me on the computer led me through all the steps had the computer back on line within 15 minutes didn't even charge me!!!!the guy is a superstar for people that aren't super computer savvy

Computers24's reply

It is always good for a computer customer to go through steps.Then a true tech guy can give accurate service quotes.I'll give you a call to finish up.Thank you for your business Jessy

Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  I only bill for work. Phone calls are free advice. Call from 4:00pm to 8:00pm

• What is your typical process for working with a new customer?

  Give me a call.Explain what is wrong with your computer.I explain if I perform that kind of work. If the work falls under my work guidelines I will quote a price for repair. "I DON'T DO ANY WARRANTY WORK AT ALL".If it is under warranty do not contact Computers 24. My main guideline is no kind or warranty work. I am only doing business 3 or 4 days a week.This depends on my full time schedule. I am off every-other Friday. Some Thursdays I start pickups. I cover elk-grove downtown and ranch cordova only.Some pick-ups I do through the week.The ones close to regular work areas.

• What education and/or training do you have that relates to your work?

  C.S.U.S Department of Engineering and Computer Science. 600 "J" Street Sacramento Ca 95819.