Pacific IT Tech

I've spent 20 years solving technical problems across every layer of modern IT infrastructure — from assembling computers and troubleshooting hardware failures to running a full-service repair shop, managing enterprise-scale cloud deployments, and architecting systems for startups and Fortune 500 companies. That journey gives me something most IT support providers don't have: a complete understanding of how systems fail. I know hardware failures from the ground up. I understand how operating systems break and how to fix them. I've deployed and maintained cloud infrastructure across AWS, Azure, and GCP. I've reduced release cycles from 2 weeks to 3 days. I've maintained 98% uptime across 30+ Docker clusters serving thousands of users. But here's what matters to you: when something breaks in your business, I don't just know the technical answer — I know why it broke and which layer the problem is hiding on. That's what makes diagnosis fast, accurate, and cost-effective. What sets me apart: Real availability. You get a person, not an automated queue or rotating support reps. I'm available when you need help, and I follow through until the problem is solved. Transparent pricing and scope. No surprises. You get a clear estimate before we start, and if the work evolves, I tell you immediately. I believe experienced tech support shouldn't break the bank — especially for small business owners managing tight budgets. Strategic escalation. Not every problem stays local. When something needs vendor support (Microsoft, Google, AWS, etc.), I know how to escalate effectively and coordinate on your behalf. That's a real differentiator. Communication that actually explains things. Technical knowledge is useless if you can't communicate it. I walk you through what's happening, explain problems in language you understand, and make sure you know how to prevent it next time. I stand behind my work. If issues come back or you hit related problems, you know how to reach me. If other support channels have failed you — if you're locked out of critical systems, if you've been shuffled through automated tools that didn't help, if you need someone who actually understands your full technical landscape — I can help.