FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I price fairly — typically lower than traditional IT support companies. Every new job starts with a free initial diagnostic so you understand what's broken, what the fix requires, and get a realistic estimate before committing. I'm transparent about scope: if work evolves, I'll tell you immediately. For longer projects or repeat customers, I'm flexible on rates. I accept Venmo, bank transfer, or invoice terms. Simple, straightforward payment — no hidden fees.
- What is your typical process for working with a new customer?
Step 1: Initial diagnostic — we talk through what's broken, when it started, what you've tried. Step 2: Clear estimate based on diagnosis. Step 3: Hands-on troubleshooting via secure tools like AnyDesk — I explain what I'm doing throughout. Step 4: Detailed invoice explaining what was wrong and how I fixed it. Step 5: Follow-up support if issues return. I focus on solving your real problem, not upselling unnecessary services.
- What education and/or training do you have that relates to your work?
Bachelor's in Software Development (New Zealand) and Bachelor's in Enterprise Economics with IT Systems focus (Russia). 20+ years hands-on experience: cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), CI/CD (GitHub Actions, Jenkins), infrastructure as code (Terraform, Ansible), databases (PostgreSQL, MySQL, Supabase), backend development (Python, Node.js), Linux/Windows administration, network design, and hardware troubleshooting. Formal credentials combined with real-world experience across all technical layers.