FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing — no hidden fees, no last-minute charges. 🧾 Here's What You Should Know: • Free Estimates: Send us a photo or describe the job — we’ll give you a quote before we arrive. • Flat Rates or Volume-Based: Pricing depends on load size, type of junk, and access. We’ll always explain the breakdown. • No Hidden Fees: What we quote is what you pay. No fuel surcharges, no “weekend” fees. • Bundle Discounts: Got multiple jobs or repeat service? Ask about our loyalty and multi-load discounts. • Cash, Card, or Zelle: We accept all major payment methods for your convenience.
- What is your typical process for working with a new customer?
Here’s a clear and professional answer you can use to explain your process to new customers: 🛠️ Our Process for New Customers We make junk removal simple, fast, and stress-free. Here’s how we work: 1. 📞 Initial Contact You reach out via phone, text, or online — we respond quickly to learn what you need hauled or cleared. 2. 📸 Free Estimate Send us a photo or describe the job. We’ll give you a clear, upfront quote with no hidden fees. 3. 📅 Scheduling We book a time that works for you — same-day or next-day options available. 4. 🚚 On-Site Service Our crew arrives on time, confirms the job, and gets to work. We handle everything from lifting to cleanup. 5. ♻️ Responsible Disposal We sort, recycle, and donate whenever possible — minimizing landfill waste and maximizing impact. 6. 💳 Easy Payment Pay by cash, card, or Zelle. We send a receipt and confirm the job is complete.
- How did you get started doing this type of work?
We began this journey during the COVID-19 pandemic in Ukraine. At the time, people were afraid to leave their homes, but the need for junk removal didn’t stop — if anything, it grew. Families were cleaning out garages, downsizing, or preparing to move, and they needed help. We started small, taking on local jobs with safety and care, often working solo or with close friends. Then the war changed everything. We relocated to Germany and rebuilt the business from scratch. There, we learned how to operate efficiently, responsibly, and professionally in a new market. We focused on eco-friendly disposal, fast service, and building trust with every client. Now we’re bringing that experience to the U.S. — combining European precision with American hustle. What started as a survival move has become a full-scale business, and we’re proud to offer junk removal that’s fast, fair, and rooted in real resilience.