FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The diagnostic visit is $75 for most appliances and $115 for stacked laundry units and double ovens. It is credited to the repair if you approve the repair within 30 days. Pricing is by the job, not by the hour: after the diagnosis the technician explains the repair and its price, and you decide. A 50% deposit is due when you approve the repair and the rest when it is finished. We do not offer financing. Repairs with parts we supply have a 90-day parts and labor warranty.
- What is your typical process for working with a new customer?
Send us the appliance, brand and what it is doing. We set a visit time, and a technician comes to your home, finds the cause and gives you the repair price. If you approve it, we do the repair, ordering the part first when it needs one. We accept credit cards, cash, checks and Zelle.
- What education and/or training do you have that relates to your work?
Our technicians use manufacturer service documentation and keep up with training on the brands we service.