FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Theres a few different ways to get support with Craft Computers. Below I've listed the information you'll need to get started! - Diagnostic for laptop or standard desktop cost is $35 which is applied to any repairs the machine may require. - Custom Build PC Diagnostic is $89 which is applied to any repairs the machine may require. - Remote Sessions are $95 per hour with a minimum of 1 hour. These sessions can be really helpful to get a resolution without having to come down. - On Site repairs include in home office set up, Internet Set Up, Diagnostics and more. This service is $95 per hour and also a site fee of $29 & up depending on the distance.
- What is your typical process for working with a new customer?
First thing we do is create a ticket using your first name, last name, email and phone number. Once we have checked you in to the system we will send you an email or text message containing your ticket number. While we are working on that information we ask a series of questions to help us give you a better idea of a timeline for turn around and what to expect.
- What education and/or training do you have that relates to your work?
Our Technicians have been in the computer repair business for over 15 years. This translates to a lot experience with different issues and products. We work on but not limited to Apple Computers, PC Desktops, PC Laptops, Gaming PC's, Internet signal strength solutions and more.