FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Titan Garage Door Repair, we believe in clear and honest pricing. Before any work begins, we provide a detailed estimate so you know exactly what to expect. There are no hidden fees, surprise charges, or last-minute add-ons. Our pricing reflects the use of high-quality, heavy-duty parts and professional workmanship designed to last. We focus on long-term value rather than temporary fixes. We occasionally offer seasonal promotions or discounts for seniors, military members, and repeat customers. Any available discounts are always applied upfront and clearly explained. Our goal is simple: fair pricing, professional service, and results you can trust.
- What is your typical process for working with a new customer?
Our process is simple, professional, and designed to make things easy for you. First, we schedule a convenient appointment and gather basic details about the issue so our technician arrives prepared. We show up on time and perform a full inspection of the garage door system to properly diagnose the problem. Next, we explain the issue clearly and provide upfront pricing before any work begins. We walk you through the available options and answer any questions so you can make an informed decision. Once approved, we complete the repair or installation using high-quality parts and proven techniques. After the work is finished, we test the system for safety and smooth operation, clean the work area, and make sure you are fully satisfied before we leave. Our goal is to make the entire experience smooth, transparent, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained in garage door repair, installation, and system diagnostics. We stay current with modern garage door systems, including torsion spring systems, openers, safety sensors, and smart garage technology. We receive ongoing hands-on training to ensure we follow proper safety procedures and manufacturer guidelines. Garage door systems operate under high tension and require precise handling, so technical knowledge and experience are critical. In addition to field experience, we continuously update our knowledge on new products, heavy-duty components, and best practices to deliver reliable, long-lasting results. Our focus on training and proper technique allows us to complete every job safely, efficiently, and correctly the first time.