FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, honest pricing without any hidden fees. Our cost is determined by the size of your home and the specific job at hand, ensuring that you only pay for the services you truly need. Our pricing is competitive within the market, aimed at offering you high-quality cleaning services that deliver excellent value for your money. Special Discounts As a thank you for choosing us, we occasionally offer a 20% discount to our first-time customers. Please note that this discount is time-limited and subject to terms and conditions. Be sure to ask about it when you get in touch with us. No Additional Fees Rest assured, the price you are quoted is the price you will pay. There are no hidden fees or additional charges. What you see is what you get. Quality You Can Trust We are committed to offering a service that stands out both in quality and cost-efficiency. This commitment reflects in our competitive pricing, aligned with market standards but elevated by our dedication to customer satisfaction. We are more than happy to provide a free, no-obligation quote tailored to your home's specific cleaning needs.
- What is your typical process for working with a new customer?
We aim to make your experience with us as smooth as possible from the moment you express interest in our services. Here's what you can expect: Initial Contact Once we receive your inquiry, we'll reach out to you via phone, email, and text message to discuss your specific cleaning needs. Quoting For Residential Cleaning: After a brief discussion with our team, where we'll ask you a few qualifying questions, we provide an over-the-phone quote tailored to your needs. Scheduling After you've received your quote, you have the option to book your cleaning appointment online directly or call us. We strive to schedule your cleaning within the same week of your inquiry. Day of Cleaning On the day of your cleaning, you'll receive timely notifications including an 'On My Way' text, so you're always in the loop. Our professional team will arrive and complete the job as scheduled. Quality Check & Feedback We occasionally perform spot checks to ensure the quality of our service remains consistent. At the end of your cleaning, you'll receive a call from us to ensure everything is to your satisfaction and to collect any feedback you may have. Transparent Communication We believe in over-communicating to ensure you are always informed. Through phone calls and SMS, we'll keep you updated every step of the way, from the initial contact to the job completion notification.
- What education and/or training do you have that relates to your work?
Our team undergoes rigorous training in both cleaning techniques and chemical science. We stay updated through industry seminars and apply a Speed Cleaning methodology to be both thorough and efficient. With 12 years of experience, we ensure top-quality service.