FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In determining our pricing, we take into account the lead price (Thumbtack charges businesses for connecting with customers, and it varies based on the job's size), labor time, worker wages, company profit, and expenses for gas and equipment. Occasionally, we may offer discounts for jobs that are in close proximity to each other or to our base on Miramar Street. Additionally, we are pleased to make adjustments to the price for repeat customers.
- What is your typical process for working with a new customer?
New customers are more than welcome, and we are delighted to guide them through our workflow. We highly prioritize politeness and gratitude in our interactions. To ensure clarity, we begin by gathering as many task details as possible. Subsequently, we use our software to generate a quote, which is then sent to the customer. Upon the customer's confirmation of the quote and the submission of a deposit towards the total cost, we promptly send a booking confirmation.
- What education and/or training do you have that relates to your work?
Here are some areas of education or training for our personnel: Safe Moving Practices: Employees are often trained on safe lifting techniques, proper handling of furniture and belongings, and injury prevention to ensure the safety of both customers and staff during the moving process. Packing Techniques: Proper packing is crucial for the protection of items during transit. Our employees receive training on appropriate packing techniques, including the use of packing materials and securing belongings in the moving truck. Driving and Transport: Our drivers periodically undergo training on safe driving practices, vehicle maintenance, and adhering to traffic regulations. Regulatory Compliance: We are licensed company that required to be compliant with local, state, and federal regulations. Technology Training: We work with one of the modern software systems that organize our service. Process of quoting, scheduling, and tracking moves are totally automatic. Staff receive training on the use of these tools to streamline operations and enhance customer experience.