FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flexdolly Moving bills hourly for local moves (3 hours min). Additional time is pro-rated by 15-minute increments. Some jobs, like full-home moves and VIP Pack & Move, are quoted at a flat rate instead. Either way, the quote is the actual price. Stairs, long carries, parking, blankets, shrink wrap, fuel and double drive time never cost extra. We are not the cheapest mover in San Diego, and we don't try to be. You are paying for full-time trained crews and a damage claim rate under 0.8%.
- What is your typical process for working with a new customer?
1. You message us here on Thumbtack, and our sales team asks about your home, your inventory, the access at both ends (stairs, elevators, parking, long carries) and any specialty items like a piano or hot tub. 2. You get a quote, flat-rate or hourly depending on the job, and that quote is the actual price. 3. For VIP Pack & Move, day one is packing: our crew brings the materials and packs the whole home. Day two is the move and setting up the basics in your new place. 4. On move day, a full-time crew pads and wraps every piece, and our crews plan around elevator windows you have reserved, stairs and parking. 5. A quality control manager oversees the work, and we finish the job the same way we quoted it.
- What education and/or training do you have that relates to your work?
Flexdolly is veteran-owned, and our owner served in the U.S. Army. That discipline runs the company. Every mover is a full-time, trained member of our crew, never day labor picked up that morning. A quality control manager oversees the work on our jobs. The result is a damage claim rate under 0.8%. We are fully licensed and insured, with certificates of insurance available on request, and full-value protection is available.