- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing seems to run similar to many other LICENSED contractors with similar qualifications and work quality. I have had potential clients want us to match prices they have from unlicensed contractors, but these "contractors" almost certainly are not covered even by the required Insurance bond we licensed contractors are required to carry. They more than likely work "under the table" so to speak and do not pay taxes. If an install fails / is done with substandard quality or materials, you have no legal recourse against them, but you do with a licensed contractor. Its worth "peace of mind" to spend a bit more and be protected by an insurance / bonding company.
- What is your typical process for working with a new customer?
It's all about understanding exactly the needs of the customer and what their desired outcome is.
- What education and/or training do you have that relates to your work?
Over 30 years of experience in tile and stone work. I was chosen by a large custom builder ( Walt Brett / Charger Const., / he has relocated to a different state) to install all types of tile/ travertine/ marble in 2 award winning homes he built for the "Tour de Elegance" home shows in the late 90 s.