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Utopia Tile & Grout Services
Utopia Tile & Grout Services

Utopia Tile & Grout Services

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Introduction: Happy 2021! I hope this year is full of positive change. I have over 13 years of experience working with all types of tile; ceramic, porcelain, unfinished and glazed, stone and terra cotta. I am pretty close to an expert when it comes to cleaning, repairing and restoring all types of tile on all types of surfaces. I guarantee all my work for two years with proper maintenance and when the job is complete I make sure my customers know exactly what proper maintenance means to me. The job is never complete if my customer isnt satisfied. My reviews are from 100% completely satisfied customers. It's my firm belief that if any professional isnt requiring the information below prior to giving an estimate or without an onsite assessment then they aren't an experienced tile and stone professional. Also, if any company lists "sealing" as an additional service after cleaning grout, they are just in it for the money because not sealing isnt an option...unless they want to ensure you'll be needing them again...and sooner than later. Sealing is included in all my services and I will even explain how it's done to my customers who want to do it themselves going forward. TO GET A QUOTE, PLEASE INCLUDE: 1. Tile material (if stone; polished, natural, cleft, or gauged 2. Tile size 2. Grout color 3. Areas to be serviced 3. Years since last clean and sealing 4. Any damaged areas; stains, etchings, cracks or missing grout, or water seepage.

Current Top Pro

Hired 121 times

19 similar jobs done near you

Background checked

2 employees

13 years in business

Payment methods

Cash, Check, Venmo

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

All year

Jan - Jun

Jul - Dec

Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

70 photos

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    Tile and Grout Cleaning


Customers rated this pro highly for work quality, responsiveness, and professionalism.

Excellent 4.9

86 reviews


Read reviews that mention:

Laura M.

Tile and Grout Cleaning

Shay steamcleaned and sealed a large tile floor, repaired some holes in our grout and cleans regrouped and sealed a large shower room. She was very thorough and took pride in the quality of her work. I had no idea how much work went into cleaning, repairing and sealing grout prior to this. And her prices were fair and reasonable for the volume of work. I’m so glad we didn’t try to do this ourselves. It would have taken over a month of Saturday’s to do it. You’re in good hands with Shay.
Jan 30, 2021
Kandi D.

Tile and Grout Cleaning

Shay is nothing short of a miracle worker! She managed to take our disastrous, horribly neglected grout and make it look practically new! She was an absolute pleasure to work with, she did an amazing job, her attention to detail is top notch, and I cannot wait to work with her, again! Thanks so much, Shay! You're the best!
Oct 29, 2020
Justin L.

Tile Repair

We had a great experience with Shay. We needed someone to clean the grout in the heavy use area of our kitchen floor, clean out the tile in our master shower, and repair cracked grout in our laundry room. She gave a fair estimate, and worked hard to make sure everything we agreed to was done well. She also went above and beyond - she noticed some additional minor things and went ahead and fixed them at no additional cost. She does great work and we highly recommend her!
Jul 30, 2019
Britt H.

Tile Repair

Shay was very quick to respond and very reliable to keep in touch with. Her quality of work was excellent and efficient. She was very friendly and informative when I had questions. I would absolutely recommend Utopia Tile & Grout and will hire Shay for my next tile project.
Apr 22, 2020
Bob N.

Tile and Grout Cleaning

Great work by Shay. Not a franchise, so it was more affordable, and she knew what she was talking about. A very thorough job.
Nov 23, 2020
Background Check

Sharon Gonzalez


  • What should the customer know about your pricing (e.g., discounts, fees)?

    As a rule I try to estimate how long a job is going to take so that I can give the customer a price for the total job instead of an hourly rate, so they know what they will be spending. I know my rates are lower than most and it’s not because I think my quality of work is lesser than those charging more, it’s simply because I want to be fair to people, so they call me the next time they need something done...and the time after that...

  • What is your typical process for working with a new customer?

    On the day of appointment I always text or call the customer to communicate my approximate ETA. Upon arrival I go over the scope of the project, the estimated time to complete the project and the customers expectations.

  • What education and/or training do you have that relates to your work?

    20+ years working with my fathers construction company and in 2017 I started a company of my own here on Thumbtack.

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