FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
💰 What You Should Know About Our Pricing We believe in honest, upfront pricing—no surprise charges or hidden fees. Here's how our pricing works: ✅ Transparent Proposals Every quote includes a clear breakdown of: Labor costs based on scope and estimated hours Equipment costs with brand/model details Installation materials and network components Optional upgrades, if available
- What is your typical process for working with a new customer?
🔹 Step 1: Initial Contact & Discovery We start by understanding your needs. We’ll schedule a brief call or site visit to learn about your goals—be it security, Wi-Fi coverage, audio/video, or smart tech integration. What we ask: What problem are you trying to solve? What’s the scope of your property (home, business, community)? Do you have a timeline or budget in mind? 🔹 Step 2: Site Visit & Assessment A technician or project manager will visit the property to evaluate the layout, technical needs, and existing infrastructure. We’ll take photos, measurements, and make recommendations on the spot when possible. 🔹 Step 3: Custom Proposal & Design Based on the assessment, we’ll create a clear proposal that includes: Equipment recommendations (with model numbers and options) Labor estimate and scope of work Timeline and payment schedule Optional upgrades or phased solutions We’re happy to offer both basic and advanced versions when needed, so clients can compare coverage and cost. 🔹 Step 4: Approval & Scheduling Once the proposal is approved and initial payment is received, we’ll schedule the installation at a convenient time. You'll be assigned a lead technician and we’ll keep you updated every step of the way. 🔹 Step 5: Installation Our technicians complete the installation with clean workmanship and attention to detail. We walk through everything with the client—showing how to use the system and answering any questions. 🔹 Step 6: Follow-Up & Support After installation, we provide documentation, login credentials, and support resources. Our team is available for ongoing tech support and future upgrades. We also check in to ensure everything is working to your satisfaction.
- What education and/or training do you have that relates to your work?
🎓 My Background & Training I grew up around this business—my father founded the original company, Amerisat, and I’ve been learning hands-on since day one. Over the years, I’ve combined real-world experience with continuous technical training and business education to grow Ameritechs into what it is today. Relevant education and training includes: California C-7 Low Voltage Systems Contractor License #994218 Ameritechs is fully licensed to design and install structured cabling, security, audio/video, and communication systems across California. Technical Training in Security, AV, and Networking I’ve completed manufacturer trainings from leading brands like Uniview, Sonos, PDK Access Control, and Ubiquiti, ensuring our team stays current on system design, installation, and troubleshooting. Business and Sales Development My professional experience includes leading sales and marketing for an IT outsourcing firm, where I learned how to scale operations, develop teams, and drive customer acquisition—skills I now use to guide Ameritechs' growth. Field Experience and Project Management I've personally overseen hundreds of installations, from residential AV setups to full-scale commercial surveillance and access control systems. That fieldwork gives me a deep understanding of what clients actually need and how to deliver it well. Ongoing Learning I regularly attend industry conferences like ISC West and stay involved in local business groups to stay ahead of new technology, installation techniques, and security standards.